Delivery & Returns
DELIVERY
Royal Mail
Special Delivery| before 1pm Next Day delivery | £8.99 | Sign for service
Tracked 24 | Next Business Day Delivery or 2-3 days if ordered on a weekend | £4.00 |
Tracked 48 | 3-5 Days for delivery | £2.50 |
2nd Class | 5-7 Business Days | FREE | for when there is no rush
Once your package has left us you will receive updates of your delivery via Text or Email from Royal Mail.
Special delivery and Sunday delivery requires a signature for delivery.
Please make sure that the shipping address is correct. If you have given us an incomplete address, the wrong address, or if you are not in when delivered, your order is unlikely to arrive on time.
Orders placed over any Bank Holiday periods will be dispatched the next working day. This includes No Royal mail deliveries on these days.
Returns
If you've had a change of heart, we're happy to refund your order, but there are a few conditions to bear in mind:
1. Refund Policy Duration: Our refund policy lasts for 28 days from the date of your purchase. Within this timeframe, you must notify us within 14 days of receiving your order and return the items to us within the 28-day period.
2. Authorised Returns: Please ensure that any returns are carefully packaged in their original packaging to prevent damage during transit. We reserve the right to refuse returns that do not meet the above mentioned standards.
3. Time Limit: Unfortunately, if 28 days have passed since your purchase, we won’t be able to offer you a refund or exchange.
4. Shipping Costs: You are responsible for covering the shipping costs for returning your item, and these costs are non-refundable. If you do receive a refund, the cost of return shipping will be deducted from your refund amount.
5. Proof of Purchase: To complete your return, we require an order confirmation as proof of purchase.
6. Return Address: Please ensure to contact us before you return your package so we can ensure we are around to receive it and we can start the refund process. If you send your package back without prior contact with us and confirmation, a refund cannot be processed. All returns must go to ‘HappySmith Gifts, 131 West End Road, High Wycombe, Buckinghamshire, HP11 2QF.
We understand that circumstances can change, but we hope this policy helps to clarify our procedures and ensures a smooth process for all involved."